First Security Group Testimonial:
First
Security Group has chosen GWS Case management system for a number of reasons
which include our recent entry into the “real” world of global debt collection
and the similarity of systems that staff is used to already. The system does
not require a person with a lot of experience running financial or more
complicated and integrated collections software and is accessible anywhere. It
is also flexible in how the data fields can be used so all types of cases from
Fraud, retail to commercial can be entered and managed from the same interface.
Even non collections related tasks can be managed and monitored from the
system. Some of the key factors driving our decision are as follows:
1. Price! The actual cost of using the
system is not prohibitive. 1 dollar per day per user is measurable against
daily performance of staff and does not contribute much at all to the costs of
ops and doing business. The total cost of implementation is negligible outside
of training and getting users used to the system. When calculating the benefits
and costs of other systems the range of options and prices were many and in
some cases cost prohibitive for our current size. With a web based system there
is no need to really consider the useful life of the technology and the
potential for future capex requirements for upgrades or wider infrastructure
when looking ahead.
2. No need for costly infrastructure,
permanent fixtures or integration. Since FSG is considering new facilities in
the near future, there will be little or no loss in moving systems and
infrastructure. Since it is web based there is also no need to disrupt
communications when moving.
3. Management functions and reporting of
performance and financial summaries are good.
4. CRM features make organizing sales and
generating statistics easier.
5. Field personnel can access the system
without having to use vpn or other communications methods. This is particularly
important in the UAE as the costs for bandwidth are amongst the highest in the
world.
6. No need to have special training or
higher level IT support staff to maintain systems ensure continuity and
reliable operations outside of the normal daily IT issues of running a standard
office network LAN.
7. World wide access for those times we
are on the road! Any hotspot will do!
8. Client viewing features have now proven
that they could be a selling point for value added services or generating some
small but all important additional revenue. Kind
regards, Mr. Malcolm Mandeville Division Manager
Dubai World Trade Centre, Level 16
Dubai, U.A.E
Tel. : +971 4 33 22 555
Email : info@firstsg.com --------------------------------------------------- 2.
Harvest Credit Management Testimonial
Harvest
Credit Management are suppliers of Receivables Management and Cash Collection
Services to a wide range of industry sectors and credit professionals
world-wide. We specialize in the collection of overdue accounts in Spain,
with a major collection call center in the province of Valencia.
We have been
utilizing the Case Management System for the management of debt collection
cases in Spain. We have
found it to be a comprehensive system that caters for all our collection needs.
It is both user friendly and fully flexible giving our collection specialists
the highest level of support in their day to day activities. The GCS web-based
system allows us to fully utilize the collection system remotely and serves us
well for our offsite collectors.
We are
delighted with the system and the responsiveness of the system’s team to deal
with any question or issues as they arise.
Kind
regards. Kevin
Terrell FICM, MIoD President
& CEO Harvest
Credit Management Tel:
+ 34 966 315 355 --------------------------------------------------- 3. Harvest Tanzania Testimonial
Since my
company became affiliated to GWS I have enjoyed immense benefits, including the
application of IT. Since then I have been using the system to manage all my
local cases. This has made my work easier and helps me to provide quality and
satisfactory services to my clients. I am able to keep accurate track of each
case as well as keep detailed step by step track .This enables me to easily
generate any form of report my clients may desire as I am able to query the system
for any form of info concerning any case.
I also did
not have to install any complicated software’s to get going. All I have to
do each time is to log on to the internet and I have access to my system. Their
dedicated server also enables me to be assured of a reliable back up of all my
cases all the time. Managing my local cases have never been this easier.
Warm
Regards. Joseph
Mambia Managing
Director Harvest
Tanzania Ltd P.O Box 75856 Tel:+255 22
2124165 DSM
Tanzania. |